FAQs

Sizing

Yes we do! You may check out our general size guide here. Also, you can find our general size chart at the bottom of each product page.

To use the Size Recommender you may either:

1. Input your age, height, and weight or

2. Input your body measurements.

To get a more accurate size recommendation, we suggest you input your body measurements.

The size recommender serves as a guide to let you know if the size will fit or not. But preferred fit or look depends on the customer's preference.

Good question! In each product, we also include a Size & Style Guide in the product description, follow the recommended sizing indicated here.

As a general rule, for swimwear you should always size down as the fabric can stretch and water makes the fabric loose.

High-waist bottoms - should be based on waist measurement.

Low-rise, hipster bottoms - should be based on hip measurement.

No, almost every brand have their own sizing. Also, brands use different fabrics so theirs might fit differently from ours. Best to choose your size depending on where your measurements fall under our size chart.

We tend to use different types of nylon-spandex and they all stretch differently. You'll see that the composition of the fabrics are not all the same & these play a big part on the fit of the design.

But, also, even fabrics of the same composition may fit differently. The color/dye used on the fabric also affects its stretchability. This is beyond our control. Always read the product descriptions & watch out for size recommendations.

Shipping

Philippines:

Metro Manila - P100

Greater Metro Manila - P200

Provincial - P250

International Orders:

Hong Kong & Singapore - $21

Rest of the world - $38

Yes we do! We can send out orders done & paid before 2 PM the same-day. Any orders done & paid after that will be delivered the next day. You may choose to book the delivery yourself or have us book it for you.

We can send out your order via Grab Express, Lalamove, or Mr. Speedy.

Philippines :

Free regular courier shipping nationwide with P3000 spend.

International:

Hong Kong & Singapore:

Free express shipping with $100 spend.

Rest of the world:

Free express shipping with $150 spend

For int'l orders, we ship express via UPS & DHL.

Shipping and handling costs are non-refundable. This applies to undeliverable or refused shipments, missing, and stolen shipments.

Should you return an item purchased from us for store credit, you will only be credited for the price of the products.

Yes. International taxes might be applied depending on your country's taxes policy. Customer's bear the cost of this.

Customs duty is calculated as a percentage of the customs value of the goods. The customs value is made up of: the price paid for the goods, the insurance cost, the shipping cost.

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

You should have received a confirmation e-mail instantly after placing an order. A shipping confirmation e-mail should also follow as soon as we finish processing your order.

If you did not receive an email from /'Nekid/ Swimwear at all within a few hours of placing your order, please check your Spam folder.

It is also possible that you entered the wrong e-mail address or it was misspelled when you checked out.

If you think you gave us the wrong e-mail address, please do e-mail us at sales@nekidswimwear.com or at our Contact Us page to have the necessary information sent to your correct e-mail address.

Regular Shipping

Once your order & payment is confirmed, we start processing your order. You'll receive a shipping confirmation e-mail with your tracking number & link to the tracking page. The shipment's status may take 12-24 hours to show up.

Same-day Delivery

You'll receive the tracking link via text once we successfully book a driver.

International Express Shipping

The shipment's status should be available within 24 hours of receiving the shipping e-mail confirmation.


Normally, the courier messages or calls to inform you that they are on their way to you. This is done so you can inform them to deliver at a later time or day if necessary. But, sometimes they are busy and are not able to. 

At the off-chance they show up and there's no one to receive the order, don't worry as they will try to deliver one more time.

We recommend you contact them regarding your order & let them know when and what time it is best to re-deliver your package. Their customer service number/s will be available on their respective websites. Or simply click the tracking number provided to you in the shipping confirmation e-mail & it will redirect you to their website.

In the unlikely chance that they return the item to us (which they will do after 2 failed attempts of delivery), we will contact you & you will have to pay the shipping fee again.

If the tracking information states that your items have been delivered but you have not received it, please check around your house, or with the guard or receptionist of your building/compound/subdivision in case they received the package on your behalf. Also try checking with your neighbour incase it was delivered to them by mistake.

You may also send us an e-mail at sales@nekidswimwear.com & we will help you contact the courier & locate your package. We are always willing to provide assistance when this happens. However, /'Nekid/ Swimwear is not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.

Returns + exchanges

We do not offer refunds. Except for incidents wherein your order has become out of stock and we are unable to deliver the item/s, we will cancel your order and refund you the amount.

We allow returns & exchanges on non-sale items. Sale items, merch+, & accessories are non-exchangeable & non-refundable.

You may exchange your item to a different size only.

You have 5 days from date of receipt to initiate a return & exchange request via the Returns Portal.

Read the full policy here. For international orders, read the policy here.

All sale items are final sale. They are non-returnable, non-exchangeable, non-refundable.

Items bought with discount equal and higher than 25% are also considered final sale and are non-returnable, non-exchangeable, non-refundable.

Items bought on Flash Sales and other special promotions may or may not be exchangeable. Please read each promotion's terms & conditions before buying.

We only allow customers to exchange once and only to a different size.

If you purchased multiple items in your order, you'll have to request an exchange for these together. We do not allow separate exchange requests.

Please send us an e-mail at sales@nekidswimwear.com within 2 business days of receipt of order.

Returns are free if you were sent the wrong order or if you receive faulty or damaged item/s. However, this does not include damages caused by mishandling, and normal wear and tear.

Other than that, customers bear the shipping fees for returning & exchanging of orders.

For international orders, we charge a P100 PHP fee (deducted from your store credit) to cover handling and processing fees. The customer will be responsible for shipping, duties, and taxes. Given this, please declare minimum shipment value for returned parcels. We reserve the right to refuse a return that has unpaid duties and taxes being charged to us.


You may request to return & exchange your order via the Returns Portal.

You will need to input your order number and the e-mail address associated with your order.

Follow the prompts.

We highly encourage you do. This will help prove that you are sending back the item/s undamaged. This also proves you received your order & are able to send it back to us (incase the courier loses your package en route to us).

Returns for damaged/faulty item/s and wrong item/s, it is mandatory you upload photos.

If your return request was approved, expect someone from our team to reach out to you via e-mail or text within 1-2 business days.

If your request was rejected, it may be because of the following:

1. You initiated the request past the 5-day window.
2. Your photos were not sufficient enough to prove you received faulty or damaged item/s.
3. You did not send over the item/s within 3-business days after we approved your request.

If you opted to return by regular courier, you don't have to do anything except give the package to the courier when they arrive at your place.

If you opted to return by using Grab/Lalamove/Mr. Speedy, you have 3 business days to return the item/s to us.

Please note, if you fail to return the items in 3 business days we will assume you have changed your mind and cancel the exchange request.

If you opted for same-day delivery, we can send out your item/s within 24 hours of receipt of the returned item/s.

If you opted for regular courier, it may take 2-4 business days for Metro Manila addresses, and 7-14 days for Provincial addresses.

Payments

We offer a variety of payment options. You may opt to pay via bank deposit or online bank transfer. We also accept Visa, MasterCard, and American Express cards through our two payment gateways: PayPal Express and Stripe. You may also checkout using Apple & Google Pay through our Stripe. We also take store credit in the form of e-gift cards.

We're constantly working in order to enable and offer more payment options in the future. We'll be sure to update these as soon as it's possible.

Yes, purchasing from our online store is extremely safe and secure. Our website uses Secure Socket Layering (SSL), an encryption technology that ensures safe internet transmission of your personal information. We do not store your credit card details nor do we share your personally identifiable information with any third party. Our payment options are also secured by PayPal and Stripe.

The sales team is very quick at processing orders to make sure they get delivered to you as soon as possible -- especially same-day delivery orders.

If you realized you made a mistake and would like to change anything with your order after you've 'checked-out', you need to e-mail us at sales@nekidswimwear.com within 2 hours & request a change in item/s. After the elapsed window, we cannot guarantee we can still accommodate your request.

Please note, we can no longer change your order once it has been packed and sent out for delivery.

Our website allows you to view our prices in different currencies. You automatically see prices in the currency corresponding to your location. You may also select your currency by clicking the drop down located at the corner of our website. The prices you see on the website are an estimate and are based on live m2m rates provided by a 3rd party currency converter app.

Please note, however, that all our pricing and transactions are processed in PHP. The conversion rate would depend on your credit card company being used on the transaction.

Orders that have been charged are final and we cannot retroactively apply discounts.

In these cases, please try to contact your issuing bank, they may be blocking the transaction.

Some banks prohibit cross-border transactions or your limit may be insufficient. 

For Paypal payments, kindly ensure that the shipping address is the same as the billing address.

In case that you need the shipping address to be different from the billing address, you may pay using the Stripe payment gateway. You just have to checkout regularly vs.clicking on the PayPal button. You may also contact us after confirming your order so we can manually change the shipping address.

There may be issues with the volume of transactions or your connection. Kindly try again after some time.