Frequently Asked Questions
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It takes us up to 48 hrs or 2 business days to prepare your order for regular shipping.
For Same Day Pick Up orders, it takes us up to 4 hrs.
Domestic shipping can take up to 7 business days depending on the location.
International shipping could take up to 14 business days.
Please note, these are all estimated delivery days. Delays may occur. -
Always check your order before payment. But if you did make a mistake, please email us by replying to the Order Confirmation email or via sales@nekidswimwear.com within 2 hours so we can help you out.
Once you order has been shipped out, we are unable to help you out. You'll have to request an exchange via our Returns Portal.
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Unfortunately we do not offer refunds. Except for incidents wherein your order has become out of stock and we are unable to deliver the item/s, we will cancel your order and refund you the amount of the item/s.
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If the tracking information states that your items have been delivered but you have not received it, please check around your house, or with the guard or receptionist of your building/compound/subdivision in case they received the package on your behalf. Also try checking with your neighbor incase it was delivered to them by mistake.
You may also send us an email at sales@nekidswimwear.com & we will help you contact the courier & locate your package. We are always willing to provide assistance when this happens. However, Nekid Swimwear is not responsible for lost or stolen packages if delivery has been confirmed through the order tracker.