Return + Exchange

Thank you for shopping with /'Nekid/ Swimwear! We hope you are happy and satisfied with your purchase. However if you are not, we do accommodate returns and exchanges of merchandise following certain conditions.

Refunds

Unfortunately we do not offer refunds. Except for incidents wherein your order has become out of stock and we are unable to deliver the item/s, we will cancel your order and refund you the amount.

Returns & Exchanges

Got the wrong size? No problem! You may exchange your order to a different size. Got a damaged item? Let us know and we will replace it with a different one. Certain conditions apply. Please scroll down to find out more.

Conditions for exchanges:

Only regular priced items (i.e. non-sale items) are accepted for returns & exchanges. All sale items are final sale (as indicated below, under Sale Items)

Items can only be exchanged once. Please make sure you are exchanging to the right size & color. 

Bikini Sets
Bikinis bought as a set can only be exchanged as a set. We cannot accommodate requests for a size change for just the top OR bottom of the set - has to be both.

Separates
Bikini tops: bought may be exchanged for a different size if it is still available. The item must be received in its original condition, complete with tags. Any obvious signs of use (aside from being tried on) would not be accepted and we will send the item back to you at your cost. If we have run out of stock for the color & size you need, you have the option to choose a different item from the shop.

Bikini bottoms: bought may be exchanged for a different size but at /'Nekid/ Swimwear's discretion. For hygienic reasons, approval for this will be on a case-by-case basis. 

Maillots
Maillots bought may be exchanged for a different size but at /'Nekid/ Swimwear's discretion. For hygienic reasons, approval for this will be on a case-by-case basis. 

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Sale Items (if applicable)

All sample sale and sale items are final sale. Only regular priced items may be returned, exchanged, and be eligible for store credit. Sample sale and sale items cannot be returned, nor exchanged, nor refunded. 

Effective Nov. 13, 2017, all item/s bought with a promotional discount (i.e. using a 15% discount code, free shipping, & the like) are also considered final sale. Item/s will only be applicable for returns & exchanges if we accidentally send you the wrong order and/or if the item is defective or damaged when received.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

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Return Policy

Our policy lasts 5 days. If 5 days have gone by since the day you received your purchase, unfortunately we can’t offer you an exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it - hygiene stickers need to be intact as originally received. It must also be in the original packaging.

Return Shipping Policy

/'Nekid/ Swimwear will only bear costs for return and forward shipping for damaged items. For exchanges ex-damaged item/s you will be responsible for paying for your own shipping costs for returning and forwarding the item/s.

Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To avoid additional expenses occurring on returns, we recommend messaging us for help on sizing concerns.

If you are shipping an item over 2000 pesos, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Return Process:

    1. Email us at nekidswimwear@gmail.com with the below details

      Subject: Request for exchange - Order #NKD0000
      Product name:
      Color:
      Size:
      Date received:
      Concern: (Pls indicate issue here)
      Exchange to: (Pls provide 3 choices, indicate most preferred.)
      Attach photo of item received:

    2. Once we receive your email, we will review the issue and check the availability of the item/s you want to exchange it for.
    3. You will then receive an email of confirmation from us if the item is available for exchange, and it will be reserved for you.*
    4. Once you receive the e-mail. You have 3 days to mail your item/s. 
      Please send it to:

      Returns - /'Nekid/ Swimwear
      59 Kitanlad St. Brgy. Doña Josefa Quezon City Metro Manila PH 1113
      +639178059278

    5.  Once we receive your returned item/s, we will send you an e-mail to confirm this. The item/s will then go through quality check. If there is no damage or signs of use, we will proceed to process your exchange.
    6.  Item/s will only be sent out once we receive shipping fee payment for forwarding the order back to you. Once payment is received, we will ship out item/s within 36 hours. For damaged item/s, we will ship out new item/s within 36 hours. 

Please ship 'returns & exchange' items via a reputable courier, and one that offers a tracking service.

We can only process a return and exchange request if  or/and when we receive the item. We are not responsible if the package is lost by the courier company. 

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Store Credit

In the event that there are no item/s available in your size to exchange to, we will grant you with store credit valid for 6 months since receipt of return item/s. Certain conditions apply, please read below.

1. Store credit amount only pertains to the price of the product/s when purchased (i.e. amount = price of item/s indicated on receipt/invoice).

2. Shipping fee/s paid by customer is non-creditable. 

3. Store credit can only be used once; it cannot be broken down and used in separate transactions.

4. When purchasing item/s with store credit:

  • if price is above your store credit, the customer will have to top up the difference.
  • if price is below your store credit, we do not refund the difference. The remaining balance is nullified. However, points you earn from the original purchase will not be affected & will reflect original amount spent. 

Please note there are certain situations where only partial store credit is granted (if applicable) 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after receipt.

Store credit is non-transferable, and cannot be exchanged to cash.

Store Credit Process:

Email us at nekidswimwear@gmail.com with the below details

Subject: Order #NKD0000 - Store Credit

    • Product name: (Product you'd like to purchase w/ the credit)
    • Color:
    • Size:
We will respond to your request within 48 hrs (2 business days). If item/s you requested is available we will send you an invoice via e-mail for it. If you need to top up the difference, we will only hold the item/s for you for48 hrs (2 business days). 

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If you have anymore concerns/questions, please do drop us a line at nekidswimwear@gmail.com